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<node TEXT="Abordagem&#xa;Q Edwards Deming" POSITION="right" ID="_" CREATED="1267666352349" MODIFIED="1267666366235">
<node TEXT="Inicia com o n&#xed;vel gerencial" ID="Freemind_Link_1656895838" CREATED="1267666374755" MODIFIED="1267666380034"/>
<node TEXT="&#xc9; uma atividade estrat&#xe9;gica" ID="Freemind_Link_1950618413" CREATED="1267666380713" MODIFIED="1267666385461"/>
<node TEXT="Propostas" ID="Freemind_Link_551800754" CREATED="1267666398764" MODIFIED="1267666401340">
<node TEXT="M&#xe9;todos Est&#xe1;ticos" ID="Freemind_Link_890614953" CREATED="1267666402704" MODIFIED="1267666407083"/>
<node TEXT="Participa&#xe7;&#xe3;o" ID="Freemind_Link_1833244359" CREATED="1267666410034" MODIFIED="1267666413752"/>
<node TEXT="Educa&#xe7;&#xe3;o" ID="Freemind_Link_1972029580" CREATED="1267666416384" MODIFIED="1267666418319"/>
<node TEXT="Proposta de melhoria" ID="Freemind_Link_812719115" CREATED="1267666418696" MODIFIED="1267666421433"/>
<node TEXT="Especifica&#xe7;&#xf5;es sempre revistas&#xa;desejos dos clientes s&#xe3;o inst&#xe1;veis" ID="Freemind_Link_1980587085" CREATED="1267666430072" MODIFIED="1267666450520"/>
<node TEXT="14 pontos fundamentais" ID="Freemind_Link_910934789" CREATED="1267666462278" MODIFIED="1267666466974"/>
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<node TEXT="Abordagem &#xa;Armand Feigenbaum" POSITION="right" ID="Freemind_Link_1248770099" CREATED="1267666490631" MODIFIED="1267666499570">
<node TEXT="Estudante do MIT em 1950" ID="Freemind_Link_1476883798" CREATED="1267666503266" MODIFIED="1267666630178"/>
<node TEXT="Fez uma tese de doutorado" ID="Freemind_Link_1055022551" CREATED="1267666507965" MODIFIED="1267666520899"/>
<node TEXT="TQC" ID="Freemind_Link_419458408" CREATED="1267666521426" MODIFIED="1267666523714">
<node TEXT="Total Quality Management" ID="Freemind_Link_1642008619" CREATED="1267666524829" MODIFIED="1267666529592"/>
<node TEXT="Integra a qualidade do desenvolvimento, &#xa;manuten&#xe7;&#xe3;o e esfor&#xe7;os de qualidade em&#xa; v&#xe1;rios grupos na organiza&#xe7;&#xe3;o" ID="Freemind_Link_1035934217" CREATED="1267666539766" MODIFIED="1267666573269"/>
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<node TEXT="Resume em" ID="Freemind_Link_258804951" CREATED="1267666583310" MODIFIED="1267666586049">
<node TEXT="Lideran&#xe7;a para qualidade" ID="Freemind_Link_1688277513" CREATED="1267666587197" MODIFIED="1267666595710"/>
<node TEXT="Tecnologia moderna para qualidade" ID="Freemind_Link_260898471" CREATED="1267666596240" MODIFIED="1267666601596"/>
<node TEXT="Compromisso Organizacional" ID="Freemind_Link_1425579434" CREATED="1267666602386" MODIFIED="1267666609817"/>
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<node TEXT="Abordagem &#xa;Joseph M Juran" POSITION="right" ID="Freemind_Link_1705471380" CREATED="1267666637354" MODIFIED="1267666664112">
<node TEXT="Era Educador de qualidade" ID="Freemind_Link_1286974678" CREATED="1267666688792" MODIFIED="1267666695564"/>
<node TEXT="Suas id&#xe9;ias foram difundidas pelos japoneses" ID="Freemind_Link_808456472" CREATED="1267666680840" MODIFIED="1267666688007"/>
<node TEXT="Focado na gerencia da qualidade&#xa;e motiva&#xe7;&#xe3;o nas atividades de&#xa;melhoria" ID="Freemind_Link_572793637" CREATED="1267666706996" MODIFIED="1267666729527"/>
<node TEXT="Resume em" FOLDED="true" ID="Freemind_Link_482137564" CREATED="1267666735378" MODIFIED="1267666737202">
<node TEXT="Planejamento de qualidade" ID="Freemind_Link_827648290" CREATED="1267666739903" MODIFIED="1267666743584"/>
<node TEXT="Controle da Qualidade" ID="Freemind_Link_1050412690" CREATED="1267666743988" MODIFIED="1267666751304"/>
<node TEXT="Melhoria da qualidade" ID="Freemind_Link_1988549611" CREATED="1267666753639" MODIFIED="1267666756646"/>
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<node TEXT="Abordagem &#xa;Philip Crosby" POSITION="left" ID="Freemind_Link_1207775112" CREATED="1267666776678" MODIFIED="1267666785653">
<node TEXT="Conceito de Defeito Zero" ID="Freemind_Link_1316979324" CREATED="1267666790580" MODIFIED="1267666794786"/>
<node TEXT="4 certezas" ID="Freemind_Link_354553338" CREATED="1267666807340" MODIFIED="1267666810067">
<node TEXT="Qualidade significa &#xa;atendm aos requisitos" ID="Freemind_Link_726503735" CREATED="1267666812831" MODIFIED="1267666823958"/>
<node TEXT="Qualidade vem da preven&#xe7;&#xe3;o" ID="Freemind_Link_224752681" CREATED="1267666826405" MODIFIED="1267666831074"/>
<node TEXT="Padr&#xe3;o para desempenho &#xa;da qualidade e defeito zero" ID="Freemind_Link_1996739026" CREATED="1267666836741" MODIFIED="1267666852070"/>
<node TEXT="A medida de qualidade &#xe9; o&#xa;pre&#xe7;o da n&#xe3;o conformidade" ID="Freemind_Link_916309119" CREATED="1267666884724" MODIFIED="1267666894840"/>
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<node TEXT="Inspirou o CMMI&#xa;(criado pelo Soft &#xa;Engine Institu)" ID="Freemind_Link_192663972" CREATED="1267666919334" MODIFIED="1267666967768">
<node TEXT="Capability Maturity Model for Software" ID="Freemind_Link_1438044559" CREATED="1267666928736" MODIFIED="1267666936359"/>
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<node TEXT="5 est&#xe1;gios" ID="Freemind_Link_1779823104" CREATED="1267667010518" MODIFIED="1267667013148">
<node TEXT="Desconhecimento" ID="Freemind_Link_1571914454" CREATED="1267667015881" MODIFIED="1267667019620"/>
<node TEXT="Despertar" ID="Freemind_Link_1059734123" CREATED="1267667020024" MODIFIED="1267667021364"/>
<node TEXT="Alinhamento" ID="Freemind_Link_1522636999" CREATED="1267667022969" MODIFIED="1267667025131"/>
<node TEXT="Sabedoria" ID="Freemind_Link_1669371024" CREATED="1267667026638" MODIFIED="1267667028332"/>
<node TEXT="Certeza" ID="Freemind_Link_681051642" CREATED="1267667030172" MODIFIED="1267667031617"/>
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<node TEXT="Ex. Uma organiza&#xe7;&#xe3;o n&#xed;vel 1 n&#xe3;o tem &#xa;estimativas sobre custos da qualidade, &#xa;que representa 20% do produto vendido&#xa;" ID="Freemind_Link_1709539728" CREATED="1267667048823" MODIFIED="1267667089888"/>
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<node TEXT="TQC" FOLDED="true" POSITION="left" ID="Freemind_Link_994785798" CREATED="1267667136712" MODIFIED="1267667138497">
<node TEXT="Desenvolvido no Jap&#xe3;o" ID="Freemind_Link_1257008941" CREATED="1267667142812" MODIFIED="1267667154442"/>
<node TEXT="Aperfei&#xe7;oado a mais de 40 anos" ID="Freemind_Link_1577357910" CREATED="1267667159424" MODIFIED="1267667164124"/>
<node TEXT="Usa" FOLDED="true" ID="Freemind_Link_1950054443" CREATED="1267667176456" MODIFIED="1267667177842">
<node TEXT="Conceitos estat&#xed;sticos do processo" ID="Freemind_Link_1845029638" CREATED="1267667181668" MODIFIED="1267667188652"/>
<node TEXT="Comportamento humando" ID="Freemind_Link_429361426" CREATED="1267667188925" MODIFIED="1267667191660"/>
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<node TEXT="Regido por princ&#xed;pios b&#xe1;sicos" FOLDED="true" ID="Freemind_Link_1730885480" CREATED="1267667239866" MODIFIED="1267667247977">
<node TEXT="v&#xe1;rios &#xed;tens" ID="Freemind_Link_94532261" CREATED="1267667256373" MODIFIED="1267667260073"/>
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<node TEXT="Regido por PDCA" FOLDED="true" ID="Freemind_Link_1758555840" CREATED="1267667261178" MODIFIED="1267667265014">
<node TEXT="Plan Do Check Action" ID="Freemind_Link_1037747287" CREATED="1267667269734" MODIFIED="1267667273772"/>
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<node TEXT="TQM" FOLDED="true" POSITION="left" ID="Freemind_Link_51754955" CREATED="1267667342935" MODIFIED="1267667345326">
<node TEXT="Sucesso a longo prazo" ID="Freemind_Link_583391176" CREATED="1267667352112" MODIFIED="1267667358852"/>
<node TEXT="Foca melhoria de processos, produtos" ID="Freemind_Link_356097831" CREATED="1267667368813" MODIFIED="1267667374301"/>
<node TEXT="Qualidade &#xe9; responsabilidade do dono do processo" ID="Freemind_Link_1952555613" CREATED="1267667391025" MODIFIED="1267667399152"/>
<node TEXT="B&#xe1;sico" FOLDED="true" ID="Freemind_Link_1383658303" CREATED="1267667404255" MODIFIED="1267667406275">
<node TEXT="Foco no cliente" ID="Freemind_Link_1383681833" CREATED="1267667407939" MODIFIED="1267667410520"/>
<node TEXT="Melhoria do processo" ID="Freemind_Link_1961573822" CREATED="1267667413065" MODIFIED="1267667417349"/>
<node TEXT="Aspecto Humano" ID="Freemind_Link_750882546" CREATED="1267667423998" MODIFIED="1267667427075"/>
<node TEXT="Medi&#xe7;&#xe3;o e An&#xe1;lise" ID="Freemind_Link_1294675720" CREATED="1267667429153" MODIFIED="1267667434676"/>
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