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<node TEXT="Custos de &#xa;falhas internas" ID="Freemind_Link_1803286858" CREATED="1268410607520" MODIFIED="1268410640830">
<node TEXT="manuten&#xe7;&#xe3;o e &#xa;corre&#xe7;&#xe3;o de falhas" ID="Freemind_Link_1017727433" CREATED="1268410623700" MODIFIED="1268410652010"/>
<node TEXT="Antes da libera&#xe7;&#xe3;o do produto" ID="Freemind_Link_797223904" CREATED="1268410668611" MODIFIED="1268410673004"/>
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<node TEXT="Testes de Corre&#xe7;&#xe3;o" ID="Freemind_Link_425605970" CREATED="1268410730498" MODIFIED="1268410736134"/>
<node TEXT="Testes de Regress&#xe3;o" ID="Freemind_Link_801005086" CREATED="1268410736454" MODIFIED="1268410739623"/>
<node TEXT="Vers&#xf5;es corretivas" ID="Freemind_Link_1539919284" CREATED="1268410742112" MODIFIED="1268410746342"/>
<node TEXT="Servi&#xe7;o atend cliente" ID="Freemind_Link_1087455295" CREATED="1268410748176" MODIFIED="1268410751732"/>
<node TEXT="Insatisf Clientes Vendas perdidas" ID="Freemind_Link_1669891697" CREATED="1268410753492" MODIFIED="1268410763144"/>
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<node TEXT="Documentos" ID="Freemind_Link_427430357" CREATED="1268410783509" MODIFIED="1268410785191">
<node TEXT="Time Sheets" ID="Freemind_Link_1283528298" CREATED="1268410786987" MODIFIED="1268410789234"/>
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<node TEXT="Custos do projeto" ID="Freemind_Link_1466844303" CREATED="1268410805128" MODIFIED="1268410807596"/>
<node TEXT="Informa&#xe7;&#xf5;es de vendas" ID="Freemind_Link_1615699630" CREATED="1268410809085" MODIFIED="1268410813257"/>
<node TEXT="&#xcd;ndice de satisf do cliente" ID="Freemind_Link_253099420" CREATED="1268410814501" MODIFIED="1268410820282"/>
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<node TEXT="Modelos &#xa;e Padr&#xf5;es" POSITION="left" ID="Freemind_Link_257830769" CREATED="1268410885235" MODIFIED="1268411130503">
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<node TEXT="As Normas &#xa;ISO" ID="Freemind_Link_1375664690" CREATED="1268410923054" MODIFIED="1268411135452">
<node TEXT="&#xc9; uma ONG sui&#xe7;a" ID="Freemind_Link_814061151" CREATED="1268410934281" MODIFIED="1268410940372"/>
<node TEXT="Sede em genebra" ID="Freemind_Link_1928691249" CREATED="1268411096023" MODIFIED="1268411098441"/>
<node TEXT="Regulamentar obriga&#xe7;&#xf5;es &#xa;contratutais" ID="Freemind_Link_1733352468" CREATED="1268411112671" MODIFIED="1268411124692"/>
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<node TEXT="Padr&#xe3;o internacional que especifica requisitos&#xa;para um sistema gerencial de qualidade de &#xa;uma organiza&#xe7;&#xe3;o" ID="Freemind_Link_757790730" CREATED="1268411152860" MODIFIED="1268411197835"/>
<node TEXT="Existem v&#xe1;rias normas para v&#xe1;rios setores" ID="Freemind_Link_900033135" CREATED="1268411217521" MODIFIED="1268411224787"/>
<node TEXT="ISO9000-3" FOLDED="true" ID="Freemind_Link_1645593689" CREATED="1268411231829" MODIFIED="1268411240300">
<node TEXT="Facilita a entrada para ISO9001" ID="Freemind_Link_1121167142" CREATED="1268411241481" MODIFIED="1268411249794"/>
<node TEXT="Desenvolvimento, suporte&#xa;e manuten&#xe7;&#xe3;o de software" ID="Freemind_Link_1132213703" CREATED="1268411264997" MODIFIED="1268411274791"/>
<node TEXT="Responsabilidade gerencial" ID="Freemind_Link_776517064" CREATED="1268411340966" MODIFIED="1268411345900"/>
<node TEXT="Ger&#xea;ncia de recursos" FOLDED="true" ID="Freemind_Link_1194317695" CREATED="1268411348272" MODIFIED="1268411351437">
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<node TEXT="Processo de ciclo de vida do software" ID="Freemind_Link_780792502" CREATED="1268411428967" MODIFIED="1268411434255"/>
<node TEXT="Desenvolvimento e manuten&#xe7;&#xe3;o software&#xa;mesma disciplina da engenharia" ID="Freemind_Link_1854673607" CREATED="1268411440248" MODIFIED="1268411460769"/>
<node TEXT="Processos de &#xa;ciclo de vida" FOLDED="true" ID="Freemind_Link_1590728038" CREATED="1268411487136" MODIFIED="1268411494155">
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<node TEXT="valida&#xe7;&#xe3;o" ID="Freemind_Link_1100845940" CREATED="1268411555091" MODIFIED="1268411556659"/>
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<node TEXT="SPICE" FOLDED="true" ID="Freemind_Link_1123151533" CREATED="1268412001946" MODIFIED="1268412003502">
<node TEXT="Software Process &#xa;Improvement and &#xa;Capability Evaluation" ID="Freemind_Link_151623984" CREATED="1268412011441" MODIFIED="1268412018079"/>
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<node TEXT="define framework" FOLDED="true" ID="Freemind_Link_388220230" CREATED="1268412026659" MODIFIED="1268412032832">
<node TEXT="processos avalia&#xe7;&#xe3;o e &#xa;cosntru&#xe7;&#xe3;o software" ID="Freemind_Link_1427202729" CREATED="1268412037065" MODIFIED="1268412047588"/>
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<node TEXT="9 documentos comp&#xf5;e" FOLDED="true" ID="Freemind_Link_1077224029" CREATED="1268412181803" MODIFIED="1268412187721">
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<node TEXT="5 grupos &#xa;de processos" FOLDED="true" ID="Freemind_Link_1472052639" CREATED="1268418523619" MODIFIED="1268418536017">
<node TEXT="Fornecedor-Cliente (CUS)" FOLDED="true" ID="Freemind_Link_1513650390" CREATED="1268418538519" MODIFIED="1268418552056">
<node TEXT="processos q impactam clientes" ID="Freemind_Link_1886432433" CREATED="1268418557276" MODIFIED="1268418562749"/>
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